How to Handle Sales Objections Like a Pro

Master the art of overcoming objections and turning no into yes. Objections are a natural part of the sales process. Here's how to handle them effectively: 1. Listen Fully - Let the prospect finish be...

Author
Shyanne Tan

Master the art of overcoming objections and turning no into yes. Objections are a natural part of the sales process. Here's how to handle them effectively: 1. Listen Fully - Let the prospect finish before responding. 2. Acknowledge and Validate - Show you understand their concern. 3. Ask Clarifying Questions - Make sure you understand the real objection. 4. Provide Evidence - Use case studies and data to address concerns. 5. Confirm Resolution - Make sure the objection is truly handled. Common Objections and Responses: - Price: Focus on value and ROI, not features. - Timing: Create urgency with relevant triggers. - Competition: Highlight unique differentiators.

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Written by Shyanne Tan

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Founder of Beyond The Sale. 15+ years in Customer Success, former VP CS at enterprise SaaS companies. Passionate about helping CSMs level up their careers.

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