How to Negotiate a 30% Salary Increase as a Customer Success Manager

Many Customer Success Managers undersell themselves in salary negotiations. Here is a proven framework to help you negotiate the compensation you deserve. Know Your Worth - Research market rates using...

Author
Shyanne Tan
Jan 4, 2026 · 1 min read

Many Customer Success Managers undersell themselves in salary negotiations. Here is a proven framework to help you negotiate the compensation you deserve. Know Your Worth - Research market rates using Glassdoor and LinkedIn Salary. Quantify Your Impact - Document your achievements with specific numbers. Time It Right - The best time to negotiate is after a successful quarter. Make a Specific Ask - Aim high but be reasonable. Consider the Full Package - If salary increase is not possible, negotiate for bonuses or equity.

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Written by Shyanne Tan

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Founder of Beyond The Sale. 15+ years in Customer Success, former VP CS at enterprise SaaS companies. Passionate about helping CSMs level up their careers.

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